The Client

A Midwest-based wholesale distributor operating more than 13 locations and employing approximately 700 individuals.

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The Challenge

Leadership sought a comprehensive Population Health Management solution for employees and spouses enrolled in the company’s medical plan. Their long-term objective was clear: proactively address health risks and reduce rising healthcare costs tied to preventable conditions.

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The Strategy

The organization introduced a premium incentive program encouraging employees and spouses to complete a biometric screening and Health Risk Assessment (HRA), along with achieving a targeted health score.

Participants who did not initially meet the target were offered access to a structured coaching program focused on improving biometric markers and overall risk factors. Beginning in year two, individuals could earn incentives either by achieving the target score or by demonstrating measurable improvement.

US HealthCenter, alongside Health Coaches of America–trained professionals, supported participants year-round. Members could also earn rewards by completing a defined series of coaching sessions.

To further reinforce engagement and foster a culture of wellness, the program included ongoing lunch-and-learn sessions and team-based health challenges throughout the year.

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The Results

Average employee participation reached 57%. Notably, only about half of the workforce was enrolled in the company’s medical plan, making the engagement rate particularly strong among eligible members.

The outcomes demonstrated measurable financial impact:

• Predisease exposure costs decreased by $679 per participant.

• Total risk burden was reduced by $629 per participant, representing a greater than 10% overall reduction.

Additionally, a focused analysis of participants engaged in coaching between 2014 and 2015 revealed a significant impact. The coaching cohort experienced a 54% reduction in predisease direct medical costs within one year.